StoreMore

Legacy contacts

When someone has died or can’t manage their affairs

If they named you as their StoreMore legacy contact, you can ask for a copy of their photos and files, or for their account to be closed. We’re sorry you’re going through this, and we’ll keep it simple.

Make a request

What has happened?
What would you like us to do?

Please don’t attach documents here. We’ll ask for them by email.

How it works

  1. Send this request. We’ll email you a receipt straight away.
  2. Within 2 business days, a person replies and asks for proof: a death certificate, or a doctor’s or court’s letter, and your ID.
  3. Once it’s checked, we send you a download link that works for 14 days, or close the account, as you asked.

We act only if the account holder named you as their legacy contact. Nothing is shared or deleted before we’ve checked.

Naming your own

You can name up to two legacy contacts in StoreMore, in Settings › Legacy contact. It’s your right to nominate under India’s Digital Personal Data Protection Act, 2023.

Questions? Our Grievance Officer: Sharmila, grievance@storemore.ai.