How can we help?

StoreMore backs up photos, videos and files from any phone or computer, keeps two checked copies of each, and helps you find and tidy them, with search, filters, favorites and memories. Connecting Google Drive, Dropbox, OneDrive and Google Photos is coming soon.

Create an account, choose Back up from this device and pick a single photo. In a few seconds you’ll see it go from copying to checking to “Verified”. Add more whenever you like.

No. In your browser, StoreMore only sees the files you choose to back up. When cloud sources arrive, you’ll connect each one separately with read-only access, and connecting will never back anything up by itself.

• Any phone or computer, available now: choose files in your browser.
• Google Drive, Google Photos, Dropbox and OneDrive, coming soon, with read-only access.
• iPhone & iCloud Photos and Android Gallery, coming with the StoreMore app.

Each item in your library shows where it came from, such as “iPhone → StoreMore storage”.

Websites can’t read a phone’s photo library. Until the StoreMore app for iPhone and Android is ready, open StoreMore in your phone’s browser and choose photos with Back up from this device. You can pick as many as you like.

No. Google only lets other apps see the photos you pick, and doesn’t let them delete or reorganize your library. When Google Photos is connected, StoreMore will back up the photos you choose; cleanup there stays in Google’s own app.

Connected services: open Gallery › Sources and choose Disconnect. StoreMore deletes its access and asks the service to revoke it. You can also remove StoreMore in your Google, Dropbox or Microsoft account settings.

Other devices: go to Settings › Signed-in devices and sign them out.

Copies that are already verified stay in your StoreMore storage until you delete them.

Every item moves through clear steps:

• Selected: you chose it.
• Transferring: it’s being copied.
• Uploaded: the copy arrived but hasn’t been checked yet.
• Verifying: StoreMore is comparing the copy.
• Verified: the copy checks out. Only now is the item protected.

Before uploading, your browser works out a fingerprint (SHA-256) of the file. Afterwards, StoreMore reads the stored copy back and compares its size and fingerprint with the original. Only an exact match is marked Verified. StoreMore then keeps a second copy in separate storage and checks both again every week. More on Trust & safety.

Keep the StoreMore tab open until it finishes. If you close it, or your phone puts the browser to sleep, the backup stops: items already verified stay protected, and the rest are listed as not finished. Back up the same files again and anything already protected is skipped automatically.

Anything already verified stays protected. Items that didn’t finish are listed as not protected, with the reason, in Gallery › Activity. Back them up again whenever you like.

Your plan sets the most StoreMore can store in total and in a single file. You’ll find both in Settings › Account. A file over the limit isn’t uploaded, and you’re told why.

Yes. StoreMore stores the exact file you chose, byte for byte, and the fingerprint check proves the copy matches the original.

In Gallery, search by name, kind or source, then narrow it down with filters: kind, source (grouped by Apple, Google and Microsoft), date added or file date, size, protection status and favorites. Sort by date, name, size or kind, in a grid or a list. Your view is kept in the address, so you can bookmark it.

If you back up a file that’s already protected, StoreMore recognizes its fingerprint and marks it “Already backed up” instead of storing it twice, so it uses no extra space. StoreMore also finds photos that look nearly the same, like a resized, re-saved or lightly edited copy: open Gallery › Similar photos to compare them side by side, keep the best, and move the rest to Recently deleted. For files with the same name but different content, use the Same name as another item filter.

In Gallery, choose Select, or Cmd/Ctrl-click a thumbnail. Shift-click selects a range, you can drag across thumbnails, and each month has its own Select button. Then download them as one ZIP, add them to favorites, or move them to Recently deleted. StoreMore shows exactly what will change first.

No. Deleting from your library moves items to Recently deleted, and deleting for good always asks first. StoreMore never deletes anything on your phone or in your other services.

Open Gallery › Recently deleted and choose Restore. Deleted items wait there for 30 days before every StoreMore copy is removed. Right after deleting, you can also use Undo on the confirmation.

Not yet. It’s coming soon. You’ll be able to ask in everyday words, like “screenshots older than 6 months”, and StoreMore will find them for you to review.

Everyday requests will run on your device. Bigger requests will be able to use a cloud model, but only if you turn that on. In the Junior style, cloud AI will always be off.

No. It will only find and suggest. Nothing will be moved, merged or deleted until you review it and say yes.

Only you, after you sign in. Every file request checks that it’s you. Trust & safety explains how copies are stored and checked.

Yes. We email you whenever a new device signs in or a source is connected. You can see every signed-in device, and sign any of them out, in Settings › Signed-in devices.

Go to Settings › Your data › Export everything. You’ll get a ZIP of every verified item, with a list of each file’s fingerprint so you can check them yourself.

No. Styles like Vibe or Clarity are only ever picked by you, in Settings › Appearance in the app. StoreMore never guesses your age or interests from your photos, contacts or other data.

Only anonymous daily totals, like how many backups were verified, with no account, device ID, cookie or IP address attached. File names, photo contents, contacts and anything you type are never counted. You can switch counts off on the How we handle data page, or in Settings in the app. If you allow it, the website and the app also use Google Analytics, which does use cookies. It’s off until you choose Allow (separately for each), and you can switch it off again on the same page or in Settings.

Check your spam or promotions folder, and make sure the address is typed correctly. You can request a new code from the sign-in screen.

If you’ve lost access to that email, contact us and we’ll help you prove it’s you. We’ll never ask for your sign-in code.

A passkey lets you sign in with Face ID, your fingerprint or your device PIN instead of a code. It stays on your device and is far harder to steal or phish. Add one in Settings › Sign-in methods.

In the StoreMore app, tap Settings › Delete account; on the web, go to Settings › Delete account. Type your email to confirm. This permanently deletes your account and every StoreMore copy, and disconnects your sources. Photos and files on your phone and in your other services aren’t touched. Export first if you want to keep anything. Delete your account has the steps, what’s kept and for how long, and what to do if you can’t sign in.

Name up to two legacy contacts in Settings › Legacy contact. If you die or can no longer manage your affairs, they can ask for a copy of your photos and files, or for your account to be closed, at storemore.ai/legacy. A person at StoreMore checks proof, such as a death certificate, before anything is shared or deleted. If someone named you, that page is where to start.

You went offline during a transfer. StoreMore waits and carries on when you’re back online. Items that were already verified stay protected.

The backup stopped before every item was checked, usually because the tab was closed. Verified items are safe. Back up the rest again; anything already protected is skipped.

Your plan can back up files up to a certain size in one go. Larger files aren’t uploaded, and you’re told which ones.

Your StoreMore storage is full. Items in Recently deleted still count until they’re removed, so deleting them for good frees space straight away.

StoreMore already protects an identical file, so it didn’t store it twice. Nothing is missing.

StoreMore couldn’t prove the stored copy matches the file you chose, so it isn’t marked protected and the bad copy is removed. Back the file up again; it usually works the second time. If it keeps happening, contact us.

A routine check found that an item’s stored copies no longer match the original, and they couldn’t be repaired from each other. We email you when this happens. If you still have the original, back it up again.