StoreMore

Your data

Delete your StoreMore account

How to delete your StoreMore account and the data in it, in the StoreMore app on iPhone, iPad or Android, or on the web. StoreMore is provided by Basesys Global Private Limited.

Last updated 7 November 2026

Deleting your account is permanent and can’t be undone. If you want to keep anything, download it first with Settings › Your data › Export everything on the web.

In the StoreMore app

  1. Open StoreMore and tap Settings on Home.
  2. Tap Delete account.
  3. Type your email address to confirm, then tap Delete my account.

On the web

  1. Sign in at app.storemore.ai.
  2. Go to Settings › Delete account.
  3. Type your email address to confirm, then choose Delete my account.

If you signed in a while ago, StoreMore may ask you to sign out and sign in again first, so nobody else can delete your account from a device you left signed in.

If you can’t sign in

Make a privacy request, or email our Grievance Officer at grievance@storemore.ai from the email address on your account, and say you want your account deleted. We’ll check it’s your account, delete it, and tell you when it’s done. We acknowledge every request within 24 hours and respond within 15 days.

Asking for someone who has died or can no longer manage their affairs? See storemore.ai/legacy.

What’s deleted

  • Your account: your email address, name, profile photo, sign-in methods, passkeys and settings.
  • Every photo, video and file you backed up, with every StoreMore copy and preview of it, straight away.
  • Your backup records, share links, legacy contacts and family settings.
  • Your connected sources: StoreMore deletes its keys to them and asks each service, such as Google, to cancel StoreMore’s access.

What’s kept, and for how long

  • A record of your sign-ins and account changes: 1 year, as India’s Digital Personal Data Protection Rules require, then deleted automatically.
  • Messages you sent us with the contact form or the Feedback button: up to 1 year after you sent them, then deleted automatically.
  • Our encrypted system backups: your data leaves them within 30 days.

Nothing else is kept. The Privacy policy has the full details.

What isn’t touched

StoreMore only ever reads from your phone and your other services. Deleting your StoreMore account doesn’t delete anything on your phone or in services such as iPhone Photos, Google Photos or Google Drive.